Refund & Return Policy
Effective from October 2025
At KEOB, we pour our heart into every pack — so your satisfaction matters deeply to us. If something’s not right with your order, we’ll make it right.
1. Returns
Because tea is a food product, we cannot accept returns once the seal is broken or the package is opened. However, if your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Share your order details and a photo of the issue at hello@keob.in
Once verified, we’ll arrange a replacement or refund — whichever works best for you.
2. Refunds
Refunds (if approved) will be processed to your original payment method within 5–7 business days.
For COD orders, refunds may be made via bank transfer.
Shipping charges (if any) are non-refundable unless the error is on our end.
3. Cancellations
Orders can be cancelled within 12 hours of purchase, provided they haven’t been dispatched.
Once shipped, cancellations cannot be processed.
4. Exchanges
We currently do not offer exchanges. But if you’d like to try a different product, we’ll happily guide you through a new order with any applicable offers or discounts.
5. Our Promise
Every product leaving KEOB is quality-checked and packed with care. If you ever feel your experience didn’t match our promise of calm, let us know — we’ll fix it with the same sincerity we brew every cup with.
Your peace of mind is just as important to us as your cup of tea.